Reference Support

Thomson Reuters Reference Support helps you get the most out of your electronic products. Contact us for tips on constructing a search, locating a particular document or any other reference-related questions you have while doing your research. Give us a call or send us an email if you have any reference-related questions.

Phone: (416) 609-3800 - select option 3 (Toronto & international) /
1-800-387-5164- select option 3 (toll free Canada & US)

Email: researchsupport.legaltaxcanada@tr.com

Business Hours:
Mon-Fri 8:30 a.m. - 9:00 p.m.

Technical Support & Specifications

QUESTIONS?

If you would like to discuss your system requirements, please contact the Carswell Technical Support Team:

Phone: Toll Free (Canada & US): 1-800-387-5164 Toronto/International: (416) 609-3800	Business Hours: Monday to Friday 8:00am - 8:00pm Saturday and Sunday 9:00am - 5:00pm Closed on Statutory Holidays

Email: techsupport.legaltaxcanada@tr.com

Taxnet Pro™ is a web-based solution that requires no additional software to install - all you need is your browser and a password to access Canada's most powerful on-line tax research service.

The minimum system requirements for Taxnet Pro are as follows:

Minimum screen resolution 1024 x 768
Microsoft Office 2007+
Windows XP+
Internet Explorer 10+
JavaScript enabled
Cookies enabled
Adobe Acrobat Reader
Pop-ups enabled for Taxnet Pro

Important: If you use a pop-up blocker it may affect your ability to print or download. There are several ways to work around pop-up blockers.

Some common solutions are listed below:

Click the Tools drop-down menu
Chose Pop-up Blocker
Select Pop-up Blocker settings
Under "Address of Website to allow": type in the following - *.taxnetpro.com
Click Add
Click Close

If the above steps do not resolve your issue, you may have additional pop-up blockers enabled. To temporarily allow Taxnet Pro, hold the Shift or Ctrl key.

Servers	Adobe Acrobat

If your company utilizes proxy servers or firewalls and you are experiencing problems with Taxnet Pro, please contact Technical Support for more information.	In order to view the PDF file format versions of case law from Carswell law reporters, you need Adobe Acrobat Reader. Visit the Adobe web site to download Adobe Acrobat Reader

At Thomson Reuters, we all have a shared responsibility to do business in ways that respect, protect and benefit our customers, our employees, our communities, and our environment.

Thomson Reuters Canada Limited

Servers

Adobe Acrobat